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refund policy

Refund Policy: JC Airsoft reserves the right to decline returns if our policy is not followed.
  • Products must be in new condition and in original packaging.
  • You have 7 days from the day of arrival to request a refund and ship the items back to us.
  • If 7 days have gone by since product arrival, unfortunately, we can’t offer you a refund or exchange.
  • Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
  • Customers are responsible for paying return shipping costs
  • We offer a 100% money-back guarantee on products that are defective or damaged during shipping.
  • All return items will be charged a 25% restocking fee.

Order Cancellation:

  • Orders can be canceled within 2 days of purchase.
  • If you wish to cancel after 2 days, you will have to receive the item first and request a return.

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